Product Support

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Video Tutorials

Troubleshooting and setup of your lights.

Contact Us

For general information, contact us here.

Quick Start Guides

Downloadable quick start guides for your Exposure product.

Warranty/Service

Can't find the answer, contact our service team.

 

 


FREQUENTLY ASKED QUESTIONS


 

We service and maintain lights but cannot upgrade individual components to improve performance.  Due to the way the components interactchanging one component would mean all other components need altering.
The lenses are essentially made from a tough crystal clear plastic.  The lenses we are using have been designed to utilise 'total internal reflection' which is form more efficient than reflectors.  The actual material used is know generally as optical plastic, although the specific material that our lens manufacturer uses is a trade secret and produced to the highest tolerances.
All Exposure Lights use market leading, Panasonic and Sanyo Lithium-ion batteries.  These batteries are very versatile and user friendly, as well as being extremely light and compact.  The batteries do not have a memory like NiMH which allows the battery to withstand "abusive charging" and are more stable and energy dense the LiPo batteries.
Check our Video Tutorials and Quick Start Guides for more information, if you cannot find an answer please contact our service centre here service@use1.co.uk for more advice.
All Exposure Lights products have a two year warranty of manufacturing defect, LEDs carry a lifetime warranty.  We fully support with servicing of lights after the two years so you can be confident that you have a light that will last for years.  Please keep proof of purchase for validating a warranty if needed.
No the circuitry in the light and charger prevents this from happening.
The battery is best left charged if not in use. This will prolong the life of the battery and will ensure that you can use it at a moment’s notice. You can charge the battery at any point in the discharge process and it will not harm the unit. You do not need to run the battery down before.
Visit our technology section to read full descriptions on all Exposure Lights technologies.
Orders are processed on a daily basis, so as long as the product is in stock your order will be shipped the same day.  We use Royal Mail 24/48hr for orders under £100 in the UK, for international orders it can take anywhere up to 7 days to recieve your package.  For orders over £100 we use UPS with next day signed-for.  For any issues with deliveries or wrong products recieved please contact sales-orders@use1.co.uk

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